Urban Global University LLC
Registered Office: 8 The Green Suite 19622, Dover, Delaware 19901, USA
(Hereinafter referred to as “UGU”, “the University”, “we/our/us”)

1. Commitment to Accessibility

1.1 Urban Global University (UGU) is committed to providing an inclusive and accessible learning environment for all students, regardless of physical ability, disability, age, language, or location.

1.2 Our goal is to ensure that every student can fully participate in our programs and services without barriers.

2. Digital Accessibility Standards

2.1 UGU strives to comply with international digital accessibility guidelines, including:

WCAG (Web Content Accessibility Guidelines) 2.1, Level AA
Section 508 (US Rehabilitation Act)
European Accessibility Act (EAA)
UAE and Indian IT accessibility requirements

2.2 Our Learning Management System (LMS), website, and digital resources are regularly tested for:

Screen reader compatibility.
Color contrast and text readability.
Keyboard navigation.
Captions and transcripts for video/audio content.
Accessibility Features

UGU provides the following accessibility features:

Text-to-speech and speech-to-text support.
Subtitles/closed captions for recorded sessions.
Alternative text for images and graphics.
Adjustable font sizes and contrast options.
Mobile and cross-device compatibility.
Option to download reading materials in accessible PDF formats.
Support for Students with Disabilities

4.1 Students requiring accommodations should inform the Student Support Team at the time of enrollment or as soon as possible.

4.2 Reasonable accommodations may include:

Extended deadlines for assignments.
Extra time for exams.
Alternative formats for course materials.
Priority access to live class recordings.

4.3 Each request will be reviewed individually, and UGU will work with students to provide feasible support.

Third-Party Tools & Limitations

5.1 UGU may integrate third-party platforms (e.g., payment gateways, job portals, external content providers).

5.2 While we encourage these providers to meet accessibility standards, UGU does not have full control over their compliance.

Continuous Improvement

6.1 Accessibility is an ongoing process at UGU.

6.2 We regularly review and update our platforms to enhance accessibility.

6.3 Feedback from students is encouraged to help us improve.

Reporting Accessibility Issues

Students may report accessibility concerns via:

Email: connect@urbanglobaluniversity.com
Student Portal: Support Section

Response Timelines:

Acknowledgement within 48 hours
Resolution or update within 30 business days
Governing Law

This Accessibility Statement is governed by the laws of Delaware, USA, in alignment with global accessibility standards.